Vision – Mission – Values

Defined Direction. Dedicated Excellence. 


  • Setting the Principality wide standard for customer experience management

  • Transform customers into advocates
  • Create the best standards of work within the communities we serve
  • Deliver an exceptional Principality wide customer contact experience and business delivery

  • Trust – Demonstrate traits that provide clients, peers and associates with the confidence that we can be relied upon to deliver solutions
  • Respect – Value people’s insight and look for ways to engage input from everyone
  • Teamwork – Partner with colleagues to deliver innovative solutions on time and with clients to identify an enhanced business experience
  • Integrity – Maintain a high standard quality and take pride in our work
  • Excellence – Deliver quality service with every interaction and maximise each opportunity to provide a positive customer experience

  • Delighted and loyal customers
  • Enthusiastic and engaged associates
  • Trusted and proven Operatives and Engineers